Returns, Exchanges and Shipping
Exceptional customer service is a top priority for us here at Kentaur Australia. For this reason, we are happy to accept returned products if you have changed your mind on style or colour, or if the product is ill fitting. All items come with a warranty (dependent on the product), and guidelines outlined by the warranty will be met when exchanging products with faulty material or workmanship.
Conditions of exchange:
Items must be returned to Kentaur Australia within 14 days of receiving the product. Items must be in original and saleable condition. The cost of return shipping is the sole responsibility of the buyer.
Returns will be given the option of exchange or store credit to the value of the item/s originally purchased. Kentaur Australia will provide the exchange for a different size, style and colour given the items chosen are in stock. Kentaur Australia will not exchange for items lost in transit on return to us. No refunds.
Admin/shipping fee of $35 will be retained off all store credits and refunds.
Please fill out the RETURNS FORM and send with returning items.
Returns may be shipped to the following Postal Address;
1683 Great Northern Highway
Upper Swan WA 6069
We offer free shipping on all Australian orders, with free shipping for international orders of $200+. Orders under this will be charged a flat rate of $30 at checkout.
If you have any further enquiries please don’t hesitate to contact us.